ServePath Blog

ServePath has released version 2.3 of the Customer Portal located at https://my.servepath.com with immediate availability to all ServePath customers. While the entire portal continues to get enhancements and fine-tuning, there are a few items that I wanted to highlight that may be of greater importance and interest to ServePath customers. Namely:

• ServePath Backup & Disaster Recovery is now fully available within the Customer Portal
• Support Case creation now allows for “self-help” and “self case closure”
• DNS requests can now be managed directly from the ServePath Portal Dashboard

New My.ServePath.com Portal

The new Customer Portal has many of the often requested services now within the main dashboard page.

Quick Links include:

• Managed Backups – **updated** access the ServePath Backup & Disaster Recovery service (see below)
• Reboot Server – request for a server within your network be rebooted
• DNS Request – request DNS services
• Knowledge Base – view tips, suggestions, hints and other documentation within the Knowledge Base
• Security Scan – initiate a Security Scan on your environment
• Create a Case – **updated** Case creation tool (see below)
• View Existing Cases – view any open Support or Billing Cases
• View Invoices – view your most recent invoices and billing history
• Pro-Services – order a variety of services from the Professional Services & Consulting Division including:
  • OS Reloads
  • Server Duplication
  • LAMP setup
  • VPN configuration
  • Control Panel upgrades
  • Server Hardening
  • MySQL Configuration tuning
  • …and more!
• ServePath Status Blog – direct link to http://www.servepathstatus.com

Within the Dashboard you can also have the ability to see Network Status Updates, to initiate a Live Support Chat, Order Services & Hardware Upgrades and see headlines from the ServePath blog, among other things.

ServePath Backup & Disaster Recovery

ServePath offers a robust managed backup and disaster recovery service which is now accessible from within the ServePath Customer Portal. More details on this offering can be viewed here. Features and benefits include:

• Volume discounts for large storage requirements
• Easy to use web interface
• Server Cloning
• Restore specific files/folders within minutes
• Bare-metal restore and disaster recovery methods
• Thin provisioning – grow your storage allotment on-the-fly
• Disk-based data protection
• Point-in-time recovery
• Windows and Linux support
• Backup busy MySQL Servers without interruptions
• Customizable backup schedule (hourly/daily)

Schedule a backup:

Browse previous backups:

View details of your server:

View history of backups:

Create a Case

When you create a System, Billing, Professional Services or Network Case within the new ServePath Customer Portal, you now have the ability to fully drill down to a much more granular level within the same page. The process is simple: select a Category and subsequent Sub-Category. Then choose the Server(s) affected and the IP addresses of the server(s) in question. Add the additional Contact information (name, email, phone and anyone you want to copy on the case). Then be sure you create a detailed Description. Once you click the “Create Case” button, your case will be submitted to the appropriate division within ServePath. However, you will now also be presented with a list of Knowledge Base articles that may be related to the case you just created. Results are presented based on matching the Category, Sub-Category and Description. If you find a solution within that list, you can opt to close the case based on that suggested article. Note that the Knowledge Base can also be accessed without having to open a case.

We hope that you find this update to be useful and helpful. As always, we encourage feedback on this update and there is a “feedback” link within the top navigation bar of the Customer Portal.