ServePath Blog

Have you ever simply forgotten your password to your server or had someone change a login without you knowing it? Passwords seem to be the bane of my existence. I seem to have passwords of varying levels of complexity, based on the sites or machines that I am managing and my brain is not growing any younger. I simply cannot remember them all. So, if you are in that situation, we can now help (assuming you are a ServePath customer, that is).

The Professional Services Team at ServePath has been hard at work trying to better your experience as a customer (or potential customer). Professional Services can help with a wide variety of challenges, including:

• Web Server Configurations
• Custom Backup/Recovery Solutions
• Emergency Data Recovery for Downed or Compromised Servers
• Consultative Services

One of these items is that of Password Recovery. In the past, this type of Professional Services request incurred a minimum charge (typically starting around $150 and billed hourly thereafter). Now it is being offered for FREE! But before you try getting “unlocks” on all of your servers, here is some important information about this service:

• You MUST open a standard Support Case or Professional Services Case to start the process — this should be done through your My.ServePath.com Customer Portal
• Previously $150/hr, the INITIAL attempt using a variety of tools and procedures, is now considered a “value-added” service and is FREE — this initial attempt works without “undue complexity or time being spent”
• Should the initial attempt fail or have additional complexities, you can still proceed down a recovery path. However, this process is considered “paid consultation” and will incur hourly charges from Professional Services.
  • If successful, you are billed the amount of time spent to recover your password
  • If unsuccessful, you are only billed the minimum 1 hour charge of $150

The Professional Services Team’s toolsets and experience now allow for password recovery or resets on just about any Operating System that ServePath offers, and typically within minutes of attempting. Just be sure that you initiate the process with a Support or Professional Services Case in order to authorize the procedure.

So don’t fret…let ServePath’s Professional Services Team save the day!